Terms and Conditions

Repair Parts Warranty & Returns Policy

Please read this policy carefully before purchasing or installing any replacement parts.

1. Warranty Coverage

All replacement parts supplied by us are covered by a warranty from the date of purchase as outlined below:

  • Batteries: Covered by a three (3) month replacement warranty.

  • All other replacement parts: Covered by a six (6) month replacement warranty.

The warranty applies only to parts that are found to be faulty or non-functioning prior to installation and supported by clear photo or video evidence and is subject to the terms and conditions outlined in this policy.

What Is Covered

  • Parts that are faulty or non-functioning prior to installation with valid supporting evidence.

What Is Not Covered

The warranty does not cover:

  • Physically damaged or broken parts

  • Torn or damaged flex cables

  • Damage caused by accidental impact, mishandling, or improper installation

  • Parts showing signs of tampering, misuse, or modification

  • Parts with factory stickers, seals, or identification labels removed or altered

  • Any part that has been installed

2. Important Installation Guidelines

To protect your warranty rights, please follow these requirements:

  • Thoroughly test all parts before installation.

  • Do not install any part that appears damaged or faulty, notify us immediately upon receipt.

  • Only proceed with installation once you are fully satisfied with the part’s condition and functionality.

  • Do not remove factory stickers, seals, or labels if you may need to return the item.

  • Retain original packaging until testing is complete and you are satisfied with the product.

Failure to follow these guidelines may void the warranty.

3. Returns & Exchanges

  • Returns are accepted only if the item is received damaged or proven faulty prior to installation.

  • Approved claims will be processed as an exchange for the same item only — refunds are not provided unless required by applicable consumer law.

  • Warranty claims must include clear visual evidence and the product returned in acceptable condition.

4. Refund Conditions

  • If a refund is approved for reasons such as incorrect supply or change of mind (at our discretion), a 10% restocking fee may apply.

  • Customers are responsible for all return shipping costs unless otherwise agreed.

5. Limitation of Liability

  • We are not responsible if a customer or technician is unable to complete a repair using the supplied part.

  • Our liability for any defective product or service is limited to the original invoice value of the goods or services provided.

6. Claims & Enquiries

For any warranty claim or enquiry, please contact us promptly with full details and supporting evidence so we can assist you as quickly as possible.

Thank you for your understanding and cooperation.